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Frequently Asked Questions


General
Discovery Boxes
Signing Up
Shipping
Billing

General

What is Sam's Clan and who runs the company?

Sam’s Clan is an e-commerce platform helping everyday Americans discover the thousands of high quality brands producing goods in the United States. Sam’s Clan is from the creative mind of serial web entrepreneur, Matthew Kane.

What products are offered by Sam's Clan?

Every month we send a personally curated box of the finest 100% American made products directly to the door of our members. Our website also houses a treasure trove of multimedia, information, directories, and content on American made products and the innovators who are making them.

What is the difference between signing up for the Sam's Clan e-mail list and joining (becoming a paid member)?

You may have seen us ask for your e-mail address when you first hit the site. Being on this list entitles you to receive updates, news, content, contest entry, and promotional offers from companies in your inbox. When you pay to join Sam's Clan you receive a monthly box of high quality products, coupons, and future discounts on merchandise and products sold on the platform. Signing up for the e-mail list exclusively will not get you these things. You must join Sam's Clan.

Is Sam's Clan associated with the government or a large corporation?

No, Sam’s Clan is independently owned and operated by entrepreneurs to help fellow entrepreneurs.

What is the mission of Sam's Clan? Is it just a way for the founders to get rich?

Absolutely not! Sam's Clan was founded by serial entrepreneur Matthew Kane to create 1 Million new high paying American jobs. By our estimates, to achieve this goal, Americans only need to shift $459 in spending to American products, just 3.5% of all retail purchases!

Discovery Boxes

What is the purpose of the Sam's Clan monthly discovery box?

The monthly box allows you to physically discover new Made in USA brands which would be impossible just by browsing our directory, while also providing direct financial support to these companies. When you pay your monthly membership we go out and buy products from these companies which increases their sales and helps them employ more people in your community. It's our hope that once you receive a product and use it you will help spread the word about that brand's American made quality to your friends and family.

What will I receive in a Sam's Clan discovery box? Will you be sending me sample items?

No sample items. We send real merchandise. Each month you will receive a box containing 1-5 high quality 100% American made products for a man or a woman (depending on your profile). The box may also contain Sam’s Clan exclusive coupons to higher cost or larger items that we could not fit into the box.

What is the difference between the Standard and Premium membership boxes?

Premium members either will receive more items in each box, or higher priced items, depending on what Sam curates that month. Higher priced items may include jeans, dress shirts, cookware, etc.

Will the products be trinkets and knickknacks with American flag logos on them?

No, we are not a novelty store. We want to showcase the thousands of high quality companies that continue to employ American workers and make the finest American goods. You will not receive coffee mugs, snow globes, and pens from us.

How much would it cost for me to buy the items in the box directly from the brands?

We buy things at wholesale prices and many times are able to secure even lower prices due to our mission. We are not marking the items up like a retail store. If you were to buy some of the products in the box at retail prices you will most likely pay at least double the cost of the box. But we really don't want you to feel like the only reason to join Sam is to get a "good deal" on products.

Will you tell me what is coming in my box ahead of time?

No, we don't want to spoil the surprise. We can assure you that Sam spends a long time each month carefully curating and sourcing products for the boxes by talking to dozens of the highest quality merchants throughout the country. If you have any ideas for products or would like to have your company’s products featured, please contact us.

I love something in the box. Where do I buy more of the same brand?

In each box we included a write-up on all of the products including the website address of each product, and sometimes even promotional codes for discounts on other products from the brand. We also have a company wiki linked on our site, with thousands of company listings and contact info.

How do I know all the products that say they are "Made in America" are actually made here?

Sam carefully chooses all vendors through a vigorous screening process. All vendors have legally guaranteed to Sam that their products are Made in the USA and comply with FTC standards for such a claim. If we find out a vendor has been deceptive, we will ban the vendor from Sam's Clan and take other appropriate action if necessary.

Will I receive anything "Assembled in America", "Made in America with Foreign Parts", etc?

We want to support any company that is employing American workers and creating new jobs. Sometimes there are legitimate reasons why a company may source materials or parts from another country and we do not want to punish them for this. Therefore, we may include items that are not 100% Made and sourced from U.S. materials in the boxes, at our sole discretion. If we include such products, we will make our reasoning clear in the box.

Signing Up

How do I join Sam's Clan?

Click on the "Get Started" button on the homepage or the "Join our mission" link on the top navigation. You will be asked to fill out a very short questionnaire, select what type of membership you would like, and enter your billing and shipping information.

What payment options do you offer?

We accept Visa, MasterCard, American Express, Diners Club, JCB, or Discover. We do not accept checks or money orders.

When will I get my first Sam's Clan box?

Unless you join on the 1st day of the month, you will receive your first box next month. For example, if you join on January 15th, you will receive the February box. We ship Sam’s boxes around the 15th of each month and you can see details on shipping below.

Shipping

How do you ship the boxes and how long does it take?

We ship via USPS, UPS, FedEx or DHL via ground shipping, but will mainly use USPS. Depending on the service, the time of the year, and where you live, it will take between 2 and 8 business days to get to your door.

Where does Sam's Clan ship to?

We ship everywhere in the United States. Please note, if you live in Alaska or Hawaii, you must allow a few extra days for your shipment to be received.

Will I be able to track my shipment?

Every month you will receive a tracking link once we've shipped your Sam’s Clan box.

How much do you charge for shipping?

Shipping is free!

When will my Sam's Clan box ship?

Sam's Clan boxes are sent around the 15th of each month.

Can I change my shipping address?

Of course, simply login and update your shipping address on the My Account menu.

My box never came. What do I do?

Please contact us with details and we'll try to get everything sorted out and the problem fixed.

Billing

How much does each box cost?

A box costs $39.99 per month in a basic membership, and $99.99 per month in a premium membership.

When will I be billed?

You will be billed on the 1st of every month. For example, if you become a member on January 15th, you will be billed on February 1st for the February box, March 1st for the March box, and so forth.

Why am I billed on the 1st of the month if boxes aren't shipped until around the 15th?

Sam needs time to curate, source, and buy the items in the box so you can get it on time!

Are there any hidden fees?

No, you pay what was listed on the subscription plan you chose.

What's your cancellation policy?

You can cancel your subscription at any time. To cancel your subscription, please contact us. We will process the cancellation as of the date/time you submit the form. You will still receive the Sam's Clan boxes you have already paid for, but your subscription will not be renewed for the next month's box. For example, if you cancel on January 5th, you will still receive the January box, but not the February box, and if you cancel on January 25th, you most likely will have received the January box, and you will not be billed for February.

Do you offer refunds or exchanges?

If you want to exchange a product because it is broken or there was an error made by us, we will do our best to be accommodative. Contact us and we will send you instructions. Unfortunately, we cannot offer refunds at this time. Not because we want to be difficult, but because we aren't marking the products up like a retail store. We would recommend that you simply cancel your Sam's Clan membership so you do not receive boxes going forward. If you feel like you have been billed in error, we will of course fix the mistake, you can contact us here.

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